faq

Frequently Asked Questions

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Questions before your order?

The prices are mostly determined by your order quantity, packaging requirements, exchange rate, and the changes in raw materials somehow.

The more order information you can provide us, the more accurate price you will get from us. We will send you an offical quote or proforma invoice if you have your items and its estimated order quantity.

It is necessary to ask us to chek the product quality for a sample if it is new item for you.

FREE samples can be provided if you can accept our available samples which are mostly from our stock goods.

There will be a sample-making cost if you want to make a totally new sample according to your requirements. But we will provide you with a totally new sample according to your order requirements after your order confirmation and your deposit.

A sample from our available goods can be shipped within 2 days.

It always takes us 7-10 days to make a totally new sample according to your requirements.

The sample shipping cost is taken by your side. You can pay it to us or use your carrier account to pay the cost on freight collect.

Our MOQ for customized order is 400-1200 pieces depending on the item.

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What are the raw materials used?

The main materials used in our products are food-grade SUS201, Aluminum, and silicone parts that meet sanitary standards. We can also make any custom materials for you according to your needs.

Can I come to China for a factory inspection?

Of course, you can visit us in person or hire a third-party organization to inspect our factory.

Can I get a sample from you?

FREE samples can be provided if you can accept our available samples which are mostly from our stock goods.

There will be a sample-making cost if you want to make a totally new sample according to your requirements. But we will provide you with a totally new sample according to your order requirements after your order confirmation and your deposit.

How long does it usually take for me to receive the sample?

A sample from our available goods can be shipped within 2 days.

It always takes us 7-10 days to make a totally new sample according to your requirements.

There is a sample shipping time depending on the sample delivery motheds.

Do you provide customized service?

We can design the machine according to your requirements (material, power, filling, type of bottle, etc.). We will also provide you with expert guidance at the same time, based on our many years of experience in the industry.

Can't find your questions?

Do not worry, just write to us.

What is your guarantee or warranty if we buy your machine?

We offer you a 1-5 years warranty on our high-quality machines and lifetime technical support.

Do you have any references?

We have reference programs in most countries. Suppose we get permission from a customer who imports machines from us. In this case, we can give you their contact information and visit their factory.
You are invited to visit our location at any time to see and understand how the machine works. We can pick you up from any nearby airport or train station.

How do I test the machine before shipment?

Machine test run over 72 hours and send test video.

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Did not find what you're looking for ?

Don't worry, send your inquiry to us

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